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Terms Conditions

Billing Terms and Conditions

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Go through the checkout process, and enter your credit card information as requested. Your card is charged at the time of purchase. You will receive an email confirming the fulfillment and shipment of your order.

Backorders

Occasionally we encounter backorders. If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder. If have any questions about your order, please click here to contact our Customer Service. We will be happy to recommend an alternative style or refund your purchase.

Declined Payments

If your card is declined, you should receive a failed transaction message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details. No order will be created.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Technical Issues

Having trouble checking out? Do not hesitate to contact us.

PayPal

You can pay by PayPal as a guest – without a PayPal account – for no additional charge. We require PayPal as payment for all foreign orders and on some selected items. On the product page, click "Add to cart" button, you will then leave 2ndhddcaddy.com and enter PayPal. On the Shopping Cart page, click "Checkout" button after reviewing your items. Log in to your PayPal account, or create one if you don't have one already. Please follow the instructions provided by PayPal. Once you've completed your payment information, you will be redirected to our site and then receive an order confirmation e-mail later.

Purchase Orders

Purchase orders can be submitted via phone, mail or e-mail. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use purchase orders, you must apply and be approved for a line of credit prior to purchase.

Sales Tax

We don't add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost. If customs or import duties are levied, you are responsible for paying them to receive your package. Because customs policies vary widely from country to country.